Claudette Rowley

"Claudette helped one of my teams and its leader understand how to work together more productively. The team learned how to open up the lines of communication, put mechanisms in places for resolving conflict and develop a collaborative decision making process. The team has made positive strides toward rebuilding trust and functioning in a way that feels better to them and gets better results."

- David Zlotnick
Associate Dean for Academic Affairs
Roger Williams University School of Law

Conflict Resolution and Organizational Consulting

Would you like to more effectively manage conflict in your organization? Would you like to harness conflict for positive change?

Are you experiencing:

  • A lack of trust that impedes effective communication
  • Unresolved conflicts that hinder productivity
  • Personality conflicts that get in the way of organizational functioning
  • Plans that don't yield the rights results
  • Employees who aren't performing up to their potential

I specialize in helping organizations determine what's "really going on" on their teams and departments, and resolve conflicts that are obstacles to organizational growth. I assess the conflict, determine the level of trust on the team and organization, and identify positive opportunities for resolution, change, and prevention. I work collaboratively with leaders to resolve conflict and build team competencies.

When I work with teams and organizations, results include:

  • Building conflict management competency
  • Communication that's clear, productive and results-oriented
  • Conflict resolution that results in new levels of innovation and problem-solving
  • Increased collaboration and a clear team direction
  • More strategic decision making and leadership
  • Greater alignment with your organization's vision, mission, goals and strategies.

My services include:

Conflict resolution coaching and training for teams, departments and individuals

  • How to have challenging conversations
  • How to resolve conflicts
  • How to collaborate for optimal results
  • How to give and receive feedback
  • How to build strong effective teams
  • How to manage conflict for productivity and innovation
  • How to think and plan strategically
  • How to communicate to develop people and get results

Assessment tools

  • Myers-Briggs Type Indicator, Thomas-Kilman Conflict Mode instrument, FIRO-B, and StrengthsFinder 2.0
  • Facilitating group feedback, assessment and team building sessions
  • Introducing new ways to use assessment information within an organization

Facilitation

  • Facilitating meetings, small and large, that allow leaders to participate (rather than facilitate)
  • Designing and facilitating leadership retreats, strategic planning retreats, team building retreats

Qualitative interviewing

  • Interviewing employees to collect feedback on organizational or team functioning
  • Interviewing key employees to determine a current baseline for organizational functioning

360 degree feedback processes

  • Designing customized 360 degree feedback processes for teams and organizations
  • Process implementation and execution
  • Coaching on strengths and areas for development identified in 360 feedback process

 

If you want to skyrocket your business and your life, contact Claudette today for a free introductory coaching session.